Help and FAQs

If for whatever reason you change your mind and would like to return all or any products after delivery to you, you can return your products(s) to us within...

Your purchase in-store will be eligible for return subject to the details on your receipt.  The receipt states that you can return a product bought in s...

We are sorry that your item is not functioning correctly.  Within 30 days of of your order, we can organise for your items to be returned for an exchang...

If your item is faulty after 30 days, please follow our Repair process: https://jessops.freshdesk.com/solution/articles/44001783593-i-would-like-my-item-rep...

Our Return Policy is different depending on your type of purchase. If the purchase was made online: https://jessops.freshdesk.com/a/solutions/articles/4...