Help and FAQs

FAQ 13

• How do I delete my Account?
• What if one or more items are out of stock at the time I place the order?
• Privacy Policy
• I have forgotten my password, how do I reset it?
• Do you sell gift vouchers?

View all 13

Services 7

• I would like my item repaired.
• What Sensor Clean options do you offer?
• Do you offer a rental service?
• Do you offer part-exchange / trade-in deals?
• Do you have a recycling scheme?

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My Order 6

• How can I track my order once it has been dispatched?
• How can I check the status of my order?
• What do the different order statuses mean?
• How can I cancel my order?
• How can I make amendments to my order?

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Returns 5

• I have changed my mind on my online order and would like to return it.
• I purchased my products from store and would like to return it.
• My item has developed a fault within 30 days, how do I return it?
• My item has developed faults after 30 days, how do I return it?
• What is your Returns Policy?

Delivery 3

• What are the available delivery options and how much are they?
• Can I collect in-store instead?
• Which courier do you use?

Payment 2

• Which payment methods do you accept?
• Do prices include VAT?